Returns & Refunds
HOW DO I RETURN SOMETHING TO YOU?
Our Address:
A.R. RAFAEL TRADE LTD.
5 Tel Giborim St.
Tel Aviv, 6810519
Israel
Tel: +972 546 244029
Please feel free to return any item to us within 28 days of receiving your original order. Items can be returned only if they are brand new, in the original bag with the hangtag on them.
We cannot offer refunds or exchanges once the product has been used.
We can’t offer an exchange on returned items, but you can send items back for a full refund and then place a new order for the size, color, or item you’d prefer.
Please note that you will be responsible for covering the return postage costs. Therefore, we recommend using the standard post service for your return delivery. To avoid being charged any duties, it is advisable to mark your parcel as ‘returned goods’.
If you choose to use the courier service for the return, please keep in mind that you will be responsible for all fees associated with the shipment..
The parcel remains your responsibility until it arrives with us. Remember to ask for proof of postage (tracking number), so if your parcel goes missing in the mail, you will have proof that you’ve sent it.
Please send us an email with the tracking number so we can follow up on your return more easily.
It typically takes up to 30 working days for your return to be delivered to our warehouse, depending on your location and the postal service you use.
Please note that working days do not include weekends or public holidays.
We will notify you via email as soon as we’ve received your return to our warehouse in its original condition. Once received, we will issue a full refund to you, which is usually processed within seven working days. It can then take up to 10 working days for the funds to appear in your account, depending on your bank or card issuer.
In instances where the customer did not receive the package, we are unable to provide a credit under the following circumstances:
1. If the customer provided us with a missing or incorrect address, resulting in undeliverable packages.
2. If the customer refuses to accept the package during the delivery attempt.
3. If the delivery company is unable to contact the customer due to a lack of response to phone calls, messages, or emails.