You can return any item to us within 28 days of receiving your original order. Items can be returned only if they are brand new, in the original bag with the hangtag on them.

We cannot offer a refund or exchange once the product has been used.

We can’t offer an exchange on returned items but you can send items back for a full refund and then place a new order for the size, color, or item you’d prefer.
Please be aware that you will be responsible for covering the postage costs for your return. Therefore, we recommend using the standard post service for your return delivery. To avoid being charged any duties, it is advisable to mark your parcel as ‘returned goods’.

When initiating a return, please use the post service only. If you choose to use the courier service for the return, please note that you will be accountable for all fees associated with the shipment.

Please be aware that you will be responsible for covering the postage costs for your return. Therefore, we recommend using the standard post service for your return delivery. To avoid being charged any duties, it is advisable to mark your parcel as ‘returned goods’.

When initiating a return, please use the post service only. If you choose to use the courier service for the return, please note that you will be accountable for all fees associated with the shipment.

The parcel remains your responsibility until it arrives to us – remember to ask for proof of postage (tracking number), so if your parcel goes missing in the mail, you will have proof you’ve sent it.
It can usually take up to 30 working days for your return to be delivered back to our warehouse, depending on your location and which postal service you use. Please note, that working days do not include weekends and public holidays.

We will notify you via email as soon as we’ve received your return back to our warehouse in its original condition. Once received, we will issue a full refund to you – this is usually done within 7 working days. It can then take up to 10 working days for the funds to appear in your account depending on your bank or card issuer.

 In instances where the customer did not receive the package, we are unable to provide a credit under the following circumstances:
1. If the customer provided us with a missing or incorrect address, resulting in undeliverable packages.
2. If the customer refuses to accept the package during the delivery attempt.
3. If the delivery company is unable to contact the customer due to a lack of response to phone calls, messages, or emails.

LULLI Dancewear