We wish to sort out any issues with faulty items straightaway.

As soon as you discover a fault, please contact us with:
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•  The order number
•  The faulty item’s name and number
•   A description of the fault

We’ll get back to you as soon as we can and send you a replacement item as quickly possible.

I’M MISSING AN ITEM FROM MY ORDER, WHAT DO I DO?

If an item is missing, please contact us with the order number and the missing item’s name and number. We will resolve the issue for you as quickly as we can.
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I HAVE AN INCORRECT ITEM IN MY ORDER, WHAT DO I DO?

We want to sort out any issues with incorrect items straight away.

Please contact us with your order number and the incorrect item’s name and product number.

We’ll get back to you as soon as we can and send you a replacement item as quickly as we can.