Please note that when you place an order online, you will be responsible for all taxes and customs charges, we’re unable to provide an estimated duties and taxes as this information will vary by country. Except UPS deliveries for EU, UK and USA. 

If your order is then refused, you will still be responsible for charges incurred in shipping the package.

During busy periods, deliveries may take a little longer. Occasionally technical updates to our systems or force majeure events, such as extreme weather conditions, will mean that these delivery services are not available, or that order cut-off times need amending and/or delivery times need to be extended.

Your estimated delivery date is mentioned in your shipping Confirmation email – please allow until this date for your order to arrive. If your estimated delivery date has passed and you haven’t received your order, please let us know and we will be happy to track your package.

Our couriers deliver during normal business working hours and may require a signature on receipt, so we suggest your order is delivered to an address where someone will be available to accept it. Please be advised that on some public holiday dates in your country, deliveries will not be made.

Once your order has arrived in your country, it will be passed on to an internal postal service and customs, according to standard delivery procedures.

LULLI cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the courier.