Please be aware that when placing an order online, you will be responsible for any taxes and customs charges applicable based on the conditions of your country for international deliveries. Unfortunately, we are unable to provide an estimated amount for duties and taxes, as this information varies by country.

In the event that your order is refused, you will still be held responsible for any charges incurred during the shipping of the package.

During busy periods, deliveries may experience slight delays. Additionally, there may be instances where technical updates to our systems or unforeseen circumstances, such as extreme weather conditions, could temporarily affect the availability of delivery services. In such cases, order cut-off times may need to be adjusted, and delivery times may be extended.

The estimated delivery date for your order can be found in your shipping confirmation email. Please allow until this date for your order to arrive. If the estimated delivery date has passed and you have not received your order, please inform us, and we will be happy to assist you in tracking your package.

Our couriers typically deliver during regular business working hours and may require a signature upon receipt. We recommend providing a delivery address where someone will be available to accept the package. Please note that on certain public holiday dates in your country, deliveries may not be made.

Once your order has arrived in your country, it will be handed over to the internal postal service and customs, following standard delivery procedures.

Please be advised that LULLI cannot be held liable for any lost or stolen parcels resulting from specific delivery instructions provided to the courier.